Frequently Asked Questions
1. How long does shipping take?
Orders are typically delivered within 4–7 business days across India.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on eligible orders and locations within India.
3. How can I track my order?
Once your order is shipped, tracking information will be sent to your registered email address or phone number.
4. What is your return policy?
We offer a 5-day return policy from the date of delivery.
Items must be unused, in original packaging, and in resellable condition.
5. How do I request a return?
To request a return, please contact us at Official@itsnovelo.com with your order details.
6. When will I receive my refund?
Refunds are processed after the returned product is inspected and approved. Processing times may vary depending on your payment method.
7. Can I cancel my order?
Orders can only be canceled before shipment. Once an order has been dispatched, cancellation may not be possible.
8. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.
9. Do you ship internationally?
Currently, we only ship within India.
10. How can I contact customer support?
You can contact our support team at:
Company Information
We’re here to help and answer any questions you may have. If you need assistance regarding your order, shipping, returns, or products, please feel free to contact our support team.
Customer Support
Our customer support team typically responds within 24–48 business hours.
Company Information
Company Name: 1 VISION HOME GROUP, INC.
Website: Official@itsnovelo.com
Address:
515 W BAKERVIEW RD, BELLINGHAM, WA, 98226-9171, UNITED STATES
Email: Official@itsnovelo.com
Address:
216 E VICTORIA ST
SANTA BARBARA CA 93101
USA
Support Hours
Monday – Saturday
9:00 AM – 6:00 PM